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Status History



October 2024

Service Degredation

October 30, 2024 20:01 UTC

Service DegredationPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Specops Authentication


Locations

US - https://login.specopssoft.com




October 30, 2024 16:38 UTC
[Identified] Our technical team has identified an issue with one of the backend authentication servers. Remediation steps are underway.

October 30, 2024 16:58 UTC
[Monitoring] Remediation is in effect and we're seeing normal traffic. Our technical team is continuing to monitor the situation.

October 30, 2024 20:01 UTC
[Resolved] System remained stable during monitoring and has returned to normal operation.

Specops Authentication Europe (EU) IP Address Changes

October 26, 2024 12:44 UTC

Description

On October 26, 2024, we will be migrating the Specops Authentication Europe (EU) data center to new IP addresses. This migration is being done to improve the performance and resiliency of our cloud offerings. As part of the migration, the IP addresses for all end user and Gatekeeper server connection endpoints will be changing. Refer to specopssoft.com/knowledge-base/specops-authentication/specops-authentication-eu-ip-address-changes for details.


Components

Specops Authentication


Locations

EU - https://eu.login.specopssoft.com


Schedule

October 26, 2024 00:00 - October 27, 2024 23:59 UTC



October 26, 2024 11:05 UTC
[Update] Scheduled Maintenance Starting

October 26, 2024 12:44 UTC
[Update] Maintenance Complete

BankID identity service failure

October 7, 2024 09:52 UTC

BankID identity service failurePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Specops Authentication


Locations

US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com




October 7, 2024 08:13 UTC
[Investigating] We are investigating an issue with the identity service BankID.

October 7, 2024 09:34 UTC
[Monitoring] We have observed a decrease in errors from the BankID service and authentication is now possible again. We will continue to monitor and update.

October 7, 2024 09:52 UTC
[Resolved] A configuration update applied by our service provider caused all requests to fail until corrective action was applied at approximately 09:17. We observed a decrease in errors at 09:25. Our provider confirmed the issue resolved 09:40.

Specops Authentication North America IP Address Changes

October 5, 2024 13:57 UTC

Description

During the first weekend in October 2024, we will be migrating the Specops Authentication North America data center to a new cloud provider. This migration is being done to improve the performance and resiliency of our cloud offerings. As part of the migration, the IP addresses for all end user and Gatekeeper server connection endpoints will be changing. Refer to specopssoft.com/knowledge-base/specops-authentication/specops-authentication-north-america-ip-address-changes for details.


Components

Specops Authentication


Locations

US - https://login.specopssoft.com


Schedule

October 5, 2024 00:00 - October 6, 2024 23:59 UTC



October 5, 2024 10:59 UTC
[Update] Maintenance window starting

October 5, 2024 13:57 UTC
[Update] Maintenance complete

September 2023

Breach Protection - Partial Service Disruption

September 16, 2023 19:00 UTC

Incident Status

Partial Service Disruption


Components

Specops Breach Protection


Locations

https://breach-protection.specopssoft.com




September 16, 2023 16:48 UTC
[Identified] We are currently aware of an issue affecting the Breach Protection API. There is an ongoing issue in one of the cloud provider resources on which this service depends.

September 16, 2023 19:00 UTC
[Resolved] The resource disruption has ended.

September 2022

Issues with BankID idservice

September 16, 2022 09:41 UTC

Issues with BankID idservicePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Specops Authentication, Specops Breach Protection


Locations

US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com, https://breach-protection.specopssoft.com




September 15, 2022 15:14 UTC
[Investigating] We are currently investigating issues with BankId id service

September 16, 2022 09:41 UTC
[Resolved] A fix for this issue has been deployed.

May 2022

Outbound email sending issue

May 9, 2022 13:30 UTC

Outbound email sending issuePartial Service Disruption

Incident Status

Partial Service Disruption


Components

Specops Authentication, Specops Breach Protection


Locations

US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com, https://breach-protection.specopssoft.com




May 9, 2022 12:20 UTC
[Investigating] We are currently investigating an issue with email outbound emails from Specops Authentication and uReset.

May 9, 2022 13:30 UTC
[Resolved] Our email provider had an issue processing our emails, they are now sending normally. There may be some delay in users receiving emails sent in the last 2 hours.

June 2021

Specops Authentication Reporting

June 3, 2021 16:53 UTC

Specops Authentication ReportingPartial Service Disruption

Incident Status

Partial Service Disruption


Components

Specops Authentication


Locations

US - https://login.specopssoft.com




June 3, 2021 13:24 UTC
[Identified] We are currently investigating a possible issue with Specops Authentication in this region, and will update shortly. These issues are isolated to reporting data, we are still ingesting data, although it is not available for viewing at this time.

June 3, 2021 13:33 UTC
[Monitoring] This incident has been identified and resolved. We will continue monitoring to ensure there are no further issues.

June 3, 2021 16:53 UTC
[Resolved] After monitoring, there are no further issues.





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