Specops Software Status

October 2024

Service Degredation October 30, 2024 20:01 UTC: Service DegredationPartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Authentication

Locations
US - https://login.specopssoft.com

October 30, 2024 16:38 UTC
[Identified] Our technical team has identified an issue with one of the backend authentication servers. Remediation steps are underway.

October 30, 2024 16:58 UTC
[Monitoring] Remediation is in effect and we're seeing normal traffic. Our technical team is continuing to monitor the situation.

October 30, 2024 20:01 UTC
[Resolved] System remained stable during monitoring and has returned to normal operation.

Specops Authentication Europe (EU) IP Address Changes October 26, 2024 12:44 UTC: Specops Authentication Europe (EU) IP Address ChangesPlanned Maintenance
Description
On October 26, 2024, we will be migrating the Specops Authentication Europe (EU) data center to new IP addresses. This migration is being done to improve the performance and resiliency of our cloud offerings. As part of the migration, the IP addresses for all end user and Gatekeeper server connection endpoints will be changing. Refer to specopssoft.com/knowledge-base/specops-authentication/specops-authentication-eu-ip-address-changes for details.

Components
Specops Authentication

Locations
EU - https://eu.login.specopssoft.com

Schedule
October 26, 2024 00:00 - October 27, 2024 23:59 UTC

October 26, 2024 11:05 UTC
[Update] Scheduled Maintenance Starting

October 26, 2024 12:44 UTC
[Update] Maintenance Complete

BankID identity service failure October 7, 2024 09:52 UTC: BankID identity service failurePartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Authentication

Locations
US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com

October 7, 2024 08:13 UTC
[Investigating] We are investigating an issue with the identity service BankID.

October 7, 2024 09:34 UTC
[Monitoring] We have observed a decrease in errors from the BankID service and authentication is now possible again. We will continue to monitor and update.

October 7, 2024 09:52 UTC
[Resolved] A configuration update applied by our service provider caused all requests to fail until corrective action was applied at approximately 09:17. We observed a decrease in errors at 09:25. Our provider confirmed the issue resolved 09:40.

Specops Authentication North America IP Address Changes October 5, 2024 13:57 UTC: Specops Authentication North America IP Address ChangesPlanned Maintenance
Description
During the first weekend in October 2024, we will be migrating the Specops Authentication North America data center to a new cloud provider. This migration is being done to improve the performance and resiliency of our cloud offerings. As part of the migration, the IP addresses for all end user and Gatekeeper server connection endpoints will be changing. Refer to specopssoft.com/knowledge-base/specops-authentication/specops-authentication-north-america-ip-address-changes for details.

Components
Specops Authentication

Locations
US - https://login.specopssoft.com

Schedule
October 5, 2024 00:00 - October 6, 2024 23:59 UTC

October 5, 2024 10:59 UTC
[Update] Maintenance window starting

October 5, 2024 13:57 UTC
[Update] Maintenance complete

Breach Protection - Partial Service Disruption September 16, 2023 19:00 UTC: Breach Protection - Partial Service DisruptionPartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Breach Protection

Locations
https://breach-protection.specopssoft.com

September 16, 2023 16:48 UTC
[Identified] We are currently aware of an issue affecting the Breach Protection API. There is an ongoing issue in one of the cloud provider resources on which this service depends.

September 16, 2023 19:00 UTC
[Resolved] The resource disruption has ended.

Issues with BankID idservice September 16, 2022 09:41 UTC: Issues with BankID idservicePartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Authentication, Specops Breach Protection

Locations
US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com, https://breach-protection.specopssoft.com

September 15, 2022 15:14 UTC
[Investigating] We are currently investigating issues with BankId id service

September 16, 2022 09:41 UTC
[Resolved] A fix for this issue has been deployed.

Outbound email sending issue May 9, 2022 13:30 UTC: Outbound email sending issuePartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Authentication, Specops Breach Protection

Locations
US - https://login.specopssoft.com, EU - https://eu.login.specopssoft.com, https://breach-protection.specopssoft.com

May 9, 2022 12:20 UTC
[Investigating] We are currently investigating an issue with email outbound emails from Specops Authentication and uReset.

May 9, 2022 13:30 UTC
[Resolved] Our email provider had an issue processing our emails, they are now sending normally. There may be some delay in users receiving emails sent in the last 2 hours.

Specops Authentication Reporting June 3, 2021 16:53 UTC: Specops Authentication ReportingPartial Service Disruption
Incident Status
Partial Service Disruption

Components
Specops Authentication

Locations
US - https://login.specopssoft.com

June 3, 2021 13:24 UTC
[Identified] We are currently investigating a possible issue with Specops Authentication in this region, and will update shortly. These issues are isolated to reporting data, we are still ingesting data, although it is not available for viewing at this time.

June 3, 2021 13:33 UTC
[Monitoring] This incident has been identified and resolved. We will continue monitoring to ensure there are no further issues.

June 3, 2021 16:53 UTC
[Resolved] After monitoring, there are no further issues.